1. Who we are
WandrBus (the website wandrbus.com and the WandrBus mobile apps) is operated by WandrStar Travel Technologies Private Limited (“WandrStar”, “we”, “us”), Pune, Maharashtra, India. We are the data fiduciary for the personal data described in this policy.
WandrBus is a booking platform. The bus journey itself is provided by the bus operator you choose; we pass them the details they need to carry you.
2. Information we collect
Account
Mobile number and/or email address (verified with a one-time password), first and last name, and — if you add them — gender and date of birth.
Bookings
- Passenger name, age and gender for every seat, as required by bus operators.
- Contact mobile number and email for the ticket, journey updates and refunds.
- Journey details: route, date, bus, seats, boarding and dropping points, fare, offers and coupons used.
- Saved travellers you choose to store in your profile.
We do not collect ID-proof numbers or scans. If an operator requires ID proof, we tell you so you can carry the original document on board.
Payments
Payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We receive the payment status, amount, method (for example UPI or card) and Razorpay’s payment and refund identifiers. We never see or store your full card number, CVV, UPI PIN or net-banking password.
Technical data
- Device and browser type, operating system and app version, IP address and request logs — used for security, fraud prevention and fixing errors.
- Essential cookies / secure app storage that keep you signed in.
- If you allow notifications in the app, a push-notification token for journey updates.
The WandrBus app does not access your location, contacts, photos, camera, microphone or call logs. We do not use advertising identifiers and do not run third-party advertising or tracking cookies.
Support
Messages, emails and call notes when you contact us, so we can resolve your request.
3. How we use your information
- To create and secure your account, and sign you in with a one-time password.
- To search, hold and book seats, issue your e-ticket and send it by SMS and email.
- To send journey updates: booking confirmation, reminders, bus and driver details, live tracking links, delays and service changes.
- To process payments, cancellations and refunds, and to issue invoices.
- To provide customer support and handle complaints.
- To detect and prevent fraud, abuse and security incidents.
- To meet legal, tax and regulatory obligations.
- To improve the service using aggregated, non-identifying statistics.
- To send offers only if you have agreed to receive them; you can opt out at any time.
5. Storage and security
Your data is stored on servers in India. All traffic is encrypted with HTTPS/TLS, passwords and one-time passwords are stored only as secure hashes, and access to customer data is limited to staff who need it to help you, with every access logged.
No system is completely secure. If a breach affects your data, we will inform you and the Data Protection Board of India as required by law.
6. How long we keep it
- Account and saved travellers: until you delete your account.
- Bookings, payments, refunds and invoices: for as long as tax and accounting laws require (generally up to 8 years), even after you delete your account.
- Request and security logs: 30 days, longer only when needed to investigate an incident.
- Records of SMS and emails sent to you (delivery status): 12 months.
- One-time passwords: minutes; sign-in sessions: until they expire or you sign out.
7. Your rights
Under the Digital Personal Data Protection Act, 2023 you can:
- See a summary of the personal data we hold about you and how we use it.
- Correct or update it — most details can be edited in your profile.
- Delete your account and personal data — see Delete account.
- Withdraw consent for optional uses such as offers.
- Nominate a person to exercise these rights on your behalf.
- Raise a grievance with us, and then with the Data Protection Board of India.
Write to support@wandrbus.com from your registered email or mention your registered mobile number. We respond within 30 days.
8. Children
You must be 18 or older to create an account and book. Adults can book seats for children travelling with them; we use a child’s details only for that booking.
9. Changes to this policy
We will post any change on this page with a new “Last updated” date, and tell you by email or in the app before significant changes take effect.
10. Contact and grievance officer
Grievance Officer
WandrStar Travel Technologies Private Limited
Pune, Maharashtra, India
Email: support@wandrbus.com · Phone: +91 88550 11881
We acknowledge grievances within 24 hours and resolve them within 15 days.