1. About these terms
These terms apply to the WandrBus website (wandrbus.com) and apps, operated by WandrStar Travel Technologies Private Limited (“WandrStar”, “we”, “us”). By creating an account or booking a ticket you agree to them, to our Privacy policy and to the Cancellation & refund policy.
2. Our role
WandrBus is an online booking platform. We show buses, fares and seats provided by independent bus operators (through partners such as eTravelSmart), take your booking and payment, and issue the e-ticket on the operator’s behalf.
The bus operator is the carrier. It is responsible for the bus, its staff, timings, route, boarding and dropping points, amenities, luggage and your safety during the journey. We help you with every booking and raise complaints with the operator for you, but we don’t own or run the buses.
3. Your account
- You must be at least 18 years old and able to enter a contract under Indian law.
- You sign in with a one-time password sent to your mobile number or email. Keep access to them secure — you are responsible for bookings made from your account.
- Your WandrBus login is the same account as on wandrstar.com.
- You can delete your account at any time — see Delete account. We may suspend accounts used for fraud, abuse or in breach of these terms.
4. Booking a ticket
- You can book up to 6 seats per booking, unless the operator sets a lower limit.
- Selected seats are held for a few minutes while you pay. A booking is confirmed only when you receive the e-ticket with a ticket number and PNR — until then the seats aren’t guaranteed.
- Enter each passenger’s correct name, age and gender. Seats reserved for women can be booked only for female passengers, and operators may restrict the seat next to a woman travelling alone.
- Give a mobile number and email you can access: the ticket, journey updates and refunds are sent there.
5. Fares, fees and offers
- Fares are set by the operator and can change until you pay. The total, with every fee and tax, is shown before you pay.
- We charge a platform fee (plus 18% GST) per booking. It is shown separately in the fare breakup and is not refundable on cancellation.
- Offers and coupons have their own conditions (validity, minimum fare, routes, number of uses). We may withdraw an offer or reverse a discount that was obtained through misuse.
- Prices are in Indian rupees and include GST where applicable. We issue GST invoices on request.
6. Payment
Payments are processed securely by Razorpay (UPI, cards, net banking and wallets). If money is debited but no ticket is issued, the full amount is refunded automatically to the same payment method.
7. Cancellation and refunds
Cancellations follow the operator’s policy shown on your ticket. Read the full Cancellation & refund policy.
8. On the day of travel
- Reach the boarding point at least 15 minutes before the departure time on your ticket. The bus may not wait for late passengers.
- Carry your e-ticket (on your phone is fine unless the operator says otherwise) and a valid government photo ID for every passenger.
- Departure and arrival times are estimates; traffic, weather and road conditions can cause delays. Bus type and amenities can occasionally change for reasons outside our control — the operator remains responsible for the service.
- Luggage limits are set by the operator. Prohibited or dangerous goods are not allowed.
- Operators may refuse travel to passengers who are intoxicated, abusive or a risk to others, without a refund.
- Live tracking and bus details depend on the operator sharing them and may not be available on every bus.
9. Acceptable use
- Use WandrBus only for genuine personal bookings — not for resale, bulk holding of seats or automated scraping.
- Don’t interfere with the service, try to access other people’s data, or use stolen payment methods.
- The WandrBus name, logo, design and content belong to WandrStar and may not be copied without permission.
10. Liability
We are responsible for providing the booking service with reasonable care and skill. We are not liable for the acts or omissions of bus operators — including delays, breakdowns, accidents, loss of or damage to luggage, changes of bus or amenities, or cancellations — beyond helping you claim from the operator and refunding what is due under our policies.
To the extent the law allows, our total liability for any booking is limited to the amount you paid us for it. Nothing in these terms limits your rights as a consumer under Indian law.
11. Governing law and disputes
These terms are governed by the laws of India. Please contact us first — most issues are resolved quickly. Any dispute is subject to the courts of Pune, Maharashtra, without affecting your right to approach a consumer commission.
12. Changes
We may update these terms. The version on this page on the date you book applies to that booking.
13. Contact
WandrStar Travel Technologies Private Limited, Pune, Maharashtra, India. Email support@wandrbus.com or call +91 88550 11881. See Contact us for the grievance officer.